# cloudpack > Comprehensive cloud infrastructure construction, operation, and maintenance support services provided by iret, Inc. ## Company Overview cloudpack is a cloud support service provided by KDDI iret, Inc., which was certified as one of Japan's first AWS Premier Tier Services Partners in 2013. The company currently maintains Premier Partner certifications for AWS and Google Cloud, as well as partner status with Oracle, demonstrating world-class technical capabilities recognized by top-tier cloud providers. ## Core Services ### Cloud Platform Support - **Amazon Web Services (AWS)**: Billing proxy, operations & maintenance, construction services, generative AI implementation support - **Google Cloud**: Billing proxy, monitoring & operations, AI implementation support, database construction - **Oracle Cloud Infrastructure (OCI)**: Billing proxy, migration support, monitoring & operations, AI implementation support ### Technical Services - **System Development**: Web applications, mobile apps, AI/ML, data analytics - **Security Services**: WAF operations, vulnerability assessments, incident response - **Design & UI/UX**: User interface and experience design - **Generative AI Implementation & Utilization Support** ## Key Strengths ### Advanced Technical Expertise and Certifications - AWS Premier Tier Services Partner (since 2013) - Google Cloud Premier Partner - Multiple specialization certifications ### Security & Compliance Certifications - SOC 2 Type 2 report (expanded to include Google Cloud monitoring and operations services in 2025) - ISO/IEC 27001 (Information Security Management System) - ISO/IEC 27017 (Cloud Security Controls) - ISO/IEC 27701 (Privacy Information Management System) - ISO/IEC 27018 (Protection of Personally Identifiable Information in Public Cloud) - ISO 9001 (Quality Management System) - PCI DSS (Payment Card Industry Data Security Standard, also certified for Google Cloud monitoring and operations services in 2023) ### One-Stop Service Comprehensive end-to-end services from infrastructure construction to system development and design, with specialized teams covering all domains. ## Track Record Over 2,500 cloud implementations and 4,300+ projects across diverse industries including gaming, broadcasting & media, manufacturing, finance, education, and public sectors. ## Case Studies - [AWS (Amazon Web Services) Implementation Cases](https://cloudpack.jp/case-platform/aws/) - [Google Cloud Implementation Cases](https://cloudpack.jp/case-platform/gcp/) - [OCI (Oracle Cloud Infrastructure) Implementation Cases](https://cloudpack.jp/case-platform/oci/) - [Microsoft Azure Implementation Cases](https://cloudpack.jp/case-platform/azure/) - [AI / Generative AI Implementation Cases](https://cloudpack.jp/case-project/ai/) - [IoT Implementation Cases](https://cloudpack.jp/case-project/iot/) - [Cloud Security Implementation Cases](https://cloudpack.jp/case-project/security/) - [Data Analytics Platform Implementation Cases](https://cloudpack.jp/case-project/data-ap/) - [Mobile App Development Implementation Cases](https://cloudpack.jp/case-project/phone-app/) - [Serverless Development Implementation Cases](https://cloudpack.jp/case-project/serverless/) ## Customer Success Stories - [Built an IoT platform for industrial robots in just one month! Developing a factory DX platform using "IoTpack for Factory" and AWS managed services](https://cloudpack.jp/casestudy/25-16-bellows.html) - [Comprehensive consulting from defining requirements for operational quality with security and availability to supporting in-house development. Web system development accelerating startup business growth](https://cloudpack.jp/casestudy/25-15-atomis.html) - [Automated evaluation of generative AI response accuracy, dramatically reducing operational workload! A case study on implementing Ragas and LLM Observability](https://cloudpack.jp/casestudy/25-14-iret.html) - [Enabled secure execution of Nextflow by building a data analysis platform integrating Google Cloud with on-premises systems](https://cloudpack.jp/casestudy/25-13-riken.html) - [Achieved secure communication through dedicated line and VPN connections! Building a hybrid data communication infrastructure for medical research combining on-premises and multi-cloud environments](https://cloudpack.jp/casestudy/25-12-riken.html) - [Resolved "hard-to-understand" issues for global users! Collaborated with overseas teams to design a global-ready service and design system](https://cloudpack.jp/casestudy/interview-25-bandainamcoent.html) - [Visualized over 100 system resources with Datadog! Improved reusability through Infrastructure as Code (IaC) using Terraform](https://cloudpack.jp/casestudy/25-11-eneres.html) - [Enabled flexible search for specific game video scenes using AI! Developed a scene search system with Gemini and Vertex AI Search](https://cloudpack.jp/casestudy/25-10-bandainamcoent.html) - [Dramatically improved continuously increasing AWS costs! Eliminated concerns through "Cloud Optimization Service" and strategic cost management](https://cloudpack.jp/casestudy/interview-25-sas-com.html) - [Automated operations with multi-AI agents! Streamlined karaoke-related information collection using the latest Agent Development Kit and Vertex AI Agent Engine](https://cloudpack.jp/casestudy/25-09-dkkaraoke.html) - [Explored operational efficiency through generative AI PoC. Improved answer accuracy from 50% to 80% and expanded cross-company working group organization-wide](https://cloudpack.jp/casestudy/interview-25-kagafei.html) - [Automated counting of various factory parts with an AI image analysis app! Quickly achieved practical use from PoC to implementation](https://cloudpack.jp/casestudy/25-08-mmc.html) - [First municipality in Japan! Introduced an AI-powered site search feature using Gemini in just two weeks](https://cloudpack.jp/casestudy/25-07-city-kita.html) - [Built a generative AI-based knowledge search platform in a short time for structured and unstructured data utilization. Promoted company-wide AI use through PoC development](https://cloudpack.jp/casestudy/25-06-kagafei.html) - [Modernized legacy systems through cloud migration! Reduced operational costs and enhanced security](https://cloudpack.jp/casestudy/interview-25-05-jsr-jnsp.html) - [Eliminated legacy systems and achieved cost reduction in the tens of millions of yen! Large-scale AWS migration project](https://cloudpack.jp/casestudy/25-04-jnsp.html) - [Achieved significant operational efficiency through paperless attendance management! DX consulting, infrastructure setup, and system development for attendance management](https://cloudpack.jp/casestudy/25-03-nexa.html) - [Achieved both web accessibility compliance and brand consistency! New system development and UI/UX design](https://cloudpack.jp/casestudy/25-02-roland.html) - [Implemented a high-accuracy generative AI in just one and a half months! Developed an in-house AI chatbot that improved accuracy and reduced inquiry workload](https://cloudpack.jp/casestudy/25-01-njs.html) - [Reduced AWS operational costs by about 15%! AWS resource optimization and workflow improvement through DevOps](https://cloudpack.jp/casestudy/24-48.html) ## Key Pages - [Service Overview](https://cloudpack.jp/service/) - [AWS Support Services](https://cloudpack.jp/service/aws.html) - [Google Cloud Support Services](https://cloudpack.jp/service/gcp.html) - [Generative AI Services](https://cloudpack.jp/service/generative-ai.html) - [System Development](https://cloudpack.jp/service/system-development.html) - [Security Services](https://cloudpack.jp/service/securityservice.html) - [Case Studies](https://cloudpack.jp/casestudy/) - [Pricing & Plans](https://cloudpack.jp/service/aws/plan.html) - [Contact](https://cloudpack.jp/contact/) - [Cloud FAQ](https://cloudpack.jp/cloud-faq/) - [Alliance Partners](https://cloudpack.jp/partner/) ## Optional ### Detailed Service Pages - [AWS Billing Proxy Service](https://cloudpack.jp/service/aws/invoice.html): Centralized AWS cost management and optimization - [AWS Operations & Maintenance](https://cloudpack.jp/service/aws/maintenance.html): 24/7 monitoring and operations - [Cloud Migration Support](https://cloudpack.jp/service/aws/construction/migrationpack.html): On-premises to cloud migration - [Security Pack](https://cloudpack.jp/service/cloud-service/securitypack.html): Security enhancement solutions - [Enterprise Generative AI Pack](https://cloudpack.jp/lp/genai-enterprise/): ChatGPT and generative AI utilization support ### Industry-Specific Solutions - [Gaming Industry](https://cloudpack.jp/lp/game-business/): Game development and operations infrastructure - [Manufacturing IoT Pack](https://cloudpack.jp/lp/iotpack-for-factory/): Factory IoT implementation support - [Government & Education](https://cloudpack.jp/lp/government-education/): Public sector specialized support - [E-commerce Solutions](https://cloudpack.jp/lp/google-ec/): Google Cloud-powered e-commerce support ### Technical Resources - [White Papers](https://cloudpack.jp/whitepaper/): Technical documentation downloads - [Events](https://cloudpack.jp/event/): Seminars and study sessions - [FAQ](https://cloudpack.jp/faq/): Frequently asked questions ## Common issues - [Improve site search accuracy](https://cloudpack.jp/cloud-faq/generative-ai/improve-site-search.html) Existing site search system has low accuracy, and users cannot easily find the information they need. - [Optimize staff workflow](https://cloudpack.jp/cloud-faq/generative-ai/optimize-staff-workflow.html) The burden of handling inquiries is increasing, and we want to improve staff efficiency. - [Scale multilingual support cost-effectively](https://cloudpack.jp/cloud-faq/generative-ai/language-support-scaling.html) We need support for multiple languages, but are concerned about development and maintenance costs. - [Integrate structured and unstructured data search](https://cloudpack.jp/cloud-faq/generative-ai/structured-unstructured-index.html) Data includes both structured and unstructured formats-can we build an integrated search system? - [Mitigate legacy system security risks](https://cloudpack.jp/cloud-faq/migration/legacy-security-risks.html) Aging legacy systems pose security risks. How should we address them? - [Reduce operating expenses after migration](https://cloudpack.jp/cloud-faq/migration/reduce-operating-expense.html) Concerned about operating costs after migration. Can we reduce expenses compared to now? - [Migrate undocumented legacy systems](https://cloudpack.jp/cloud-faq/migration/undocumented-legacy-move.html) Migration is difficult due to lack of system specifications or documentation. How should we proceed? - [Maintain familiar UI in cloud migration](https://cloudpack.jp/cloud-faq/migration/cloud-migration-ui-match.html) How can we migrate to the cloud while keeping the same operational experience? - [Shift analog processes to digital](https://cloudpack.jp/cloud-faq/system-development/analog-to-digital-shift.html) We want to digitize paper-based and analog processes while minimizing workplace disruption. - [Streamline internal inquiry processes](https://cloudpack.jp/cloud-faq/system-development/streamline-inquiry-process.html) Internal inquiry handling consumes significant resources. How can we improve efficiency? - [Streamline multi-step information gathering](https://cloudpack.jp/cloud-faq/generative-ai/streamline-information-gathering.html) Information gathering across multiple steps is costly and time-consuming. How can we optimize it? - [Standardize data quality](https://cloudpack.jp/cloud-faq/generative-ai/standardize-data-quality.html) Manually collected data varies in quality, making it hard to maintain consistency. - [Improve AI image analysis accuracy](https://cloudpack.jp/cloud-faq/generative-ai/improve-ai-image-accuracy.html) How should we prepare data and tune models to improve AI image recognition accuracy? - [Optimize knowledge retrieval](https://cloudpack.jp/cloud-faq/generative-ai/optimize-knowledge-retrieval.html) We cannot efficiently search vast internal documents. What should we do? - [Adopt generative AI cost-effectively](https://cloudpack.jp/cloud-faq/generative-ai/adopt-generative-ai-cost-effectively.html) We want to adopt generative AI but are concerned about costs. How can we reduce expenses? - [Tune chatbot responses contextually](https://cloudpack.jp/cloud-faq/generative-ai/contextual-chatbot-response-tuning.html) Can an AI chatbot provide optimized responses tailored to each department's specific tasks? - [Track AWS resource usage](https://cloudpack.jp/cloud-faq/msp/track-aws-resource-usage.html) We cannot accurately track AWS resource usage. How should we address this? - [Decentralize AWS account management](https://cloudpack.jp/cloud-faq/msp/decentralize-aws-account-management.html) AWS account management depends on specific staff, increasing operational burden. - [Strengthen AWS security and governance](https://cloudpack.jp/cloud-faq/msp/strengthen-aws-security-and-governance.html) We are unsure how to enhance AWS security settings and governance. - [Analyze Aurora cost spikes](https://cloudpack.jp/cloud-faq/aws/analyze-aurora-cost-spike.html) Amazon Aurora usage costs are suddenly increasing. How should we analyze and address this? - [Evaluate Aurora I/O optimization](https://cloudpack.jp/cloud-faq/aws/analyze-aurora-cost-spike.html) We are considering Aurora I/O optimization but concerned about higher instance costs. What is the effect when combined with Reserved Instances? - [Coordinate multi-vendors for government cloud](https://cloudpack.jp/cloud-faq/migration/coordinate-multi-vendors-for-govcloud.html) Managing contracts and coordination with multiple vendors during government cloud migration is burdensome. - [Enhance government cloud utilization](https://cloudpack.jp/cloud-faq/migration/enhance-government-cloud-utilization.html) We are unsure how to continue improving and optimizing after government cloud adoption. - [Compare on-premise vs. cloud costs](https://cloudpack.jp/cloud-faq/migration/on-premise-to-cloud-cost-comparison.html) On-premises costs are rising yearly-can migration to cloud really reduce expenses? - [Manage multi-cloud environments effectively](https://cloudpack.jp/cloud-faq/multicloud/manage-multi-cloud-environments-effectively.html) We are concerned about unified management and operations across multiple cloud providers. - [Unify handwritten and varied format reports](https://cloudpack.jp/cloud-faq/generative-ai/unify-handwritten-and-various-format-reports.html) Handwritten forms and various document formats cannot be fully utilized as knowledge. How should we address this? - [Quick reference to design data and reports](https://cloudpack.jp/cloud-faq/generative-ai/quick-reference-to-design-and-reports.html) We want instant access to critical past data like design files and reports. - [Eliminate manual PDF and image data processing](https://cloudpack.jp/cloud-faq/generative-ai/eliminate-manual-effort-in-pdf-and-image-data.html) Manual data processing from images and PDFs consumes time and cost. What solutions exist? - [Overcome challenges in generative AI adoption](https://cloudpack.jp/cloud-faq/generative-ai/overcome-challenges-in-generative-ai-adoption.html) Adoption and operation of generative AI feels complex. How should we start? - [Load and performance testing for scalability](https://cloudpack.jp/cloud-faq/system-development/load-and-performance-testing-for-scalability.html) How should we conduct load testing to verify scalability in advance? - [Organize small team for cloud operations](https://cloudpack.jp/cloud-faq/system-development/necessary-organization-for-small-team-cloud-operations.html) How should a small team build the right structure to operate cloud environments in-house? - [Improve DevOps flow with metrics and observability](https://cloudpack.jp/cloud-faq/msp/metrics-and-observability-to-improve-devops-flow.html) What systems are needed to improve development efficiency when building a DevOps framework? - [Centralize monitoring for AWS business systems](https://cloudpack.jp/cloud-faq/msp/centralize-monitoring-for-aws-business-systems.html) Monitoring configurations in AWS environments are complex, making it hard to grasp overall system status. - [Streamline AWS monitoring operations](https://cloudpack.jp/cloud-faq/msp/streamline-aws-monitoring-operations.html) Manual monitoring setup causes frequent errors and delays in deploying new environments. - [Avoid unexpected downtime with proactive monitoring](https://cloudpack.jp/cloud-faq/msp/avoid-unexpected-downtime-with-proactive-monitoring.html) We cannot detect abnormal processes or sudden resource spikes in real time, leading to unexpected downtime. - [Turn video library into business knowledge](https://cloudpack.jp/cloud-faq/generative-ai/turn-video-library-into-business-knowledge.html) We cannot fully utilize our accumulated video content. How can we maximize its value? - [Improve video search efficiency with metadata](https://cloudpack.jp/cloud-faq/generative-ai/improve-video-search-efficiency-with-metadata.html) Finding specific scenes in videos depends on staff knowledge and takes time. How can we improve efficiency? - [Simplify user management with single sign-on](https://cloudpack.jp/cloud-faq/system-development/simplify-user-management-with-single-sign-on.html) Multiple systems use different authentication platforms, complicating user management. How should we unify them? - [AWS disaster recovery best practices](https://cloudpack.jp/cloud-faq/aws/aws-disaster-recovery-best-practices.html) Concerned about whether AWS-based systems can quickly recover during disasters. What measures should we take?